Refund policy

Refund & Cancellation Policy

This policy explains how cancellations and refunds work at IBOMAX PRO (ibomaxpro.com). Because our IPTV subscriptions are digital products that are activated and delivered immediately, the terms below apply. It should be read together with our Terms of Service.

Try before you buy: free trial

We offer a free trial so you can test the service on your device before purchasing. Just contact us on WhatsApp to request it. We recommend trying the service first to make sure it works well on your connection and device.

24-hour money-back guarantee

Your satisfaction matters. If you purchase a subscription and cannot get it working, contact us within 24 hours of your purchase. Our support team will help you fix the issue, and if we are unable to resolve it, we will refund your payment in full. To qualify, you must contact us within the 24-hour window and give us a reasonable opportunity to help.

Cancellations before activation

If your activation details have not yet been generated or delivered, you may request cancellation and a full refund. Our team will confirm whether the details were issued before processing your request.

After activation

Once your activation details (Xtream Codes, M3U link or app login) have been delivered and the 24-hour guarantee window has passed, the subscription is considered used and delivered and is non-refundable. This is standard for digital products, because the credentials cannot be returned or reassigned once issued.

Situations not covered by refunds

  • Change of mind after the service is working
  • Insufficient internet speed, or an unsuitable device or network
  • Buying the wrong plan when a correct option was available (contact us and we will try to help)
  • Account suspension caused by sharing or reselling credentials in breach of our Terms

Examples

  • Refunded: You buy a plan, it will not connect, you message us within 24 hours, and we cannot fix it — you receive a full refund.
  • Not refunded: Your subscription works for two weeks and you then change your mind — the service has been delivered and used.

Renewals

We do not use automatic renewals. Your subscription simply ends at the end of its paid term unless you choose to renew, so there is no recurring charge to cancel.

How to request a cancellation or refund

Contact us on WhatsApp or by email at support@ibomaxpro.com with your order number and the email used at checkout. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or provider.

Chargebacks

If you have a problem, please contact us first — we will always try to make it right. Opening a chargeback without contacting us may result in your subscription being suspended while the matter is reviewed.

Contact us

If you have any questions about this policy, please contact us:

Last updated: 22 July 2026