FAQs
Frequently Asked Questions
Clear answers to the most common questions about IBOMAX PRO subscriptions, setup, devices, billing and support. For step-by-step setup see our tutorials; for everything included see our services.
About the service
What do I get when I subscribe?
You receive digital access details — Xtream Codes and/or an M3U link — that you enter into an IPTV player app. Your plan includes more than 17,000 live channels and a library of over 40,000 movies and series, in up to 4K.
How fast is delivery?
Your details are usually sent by WhatsApp and email within a few minutes of payment. At busy times it may take a little longer.
Is there a free trial?
Yes — message us on WhatsApp for a free trial so you can test the service before buying.
Setup and devices
Which devices are supported?
Most modern devices: Smart TVs, Amazon Fire TV Stick, Android TV and boxes, Android phones and tablets, iPhone, iPad, Apple TV, and Windows or Mac with a compatible player.
Which app should I use?
Popular choices include IPTV Smarters Pro, TiviMate, XCIPTV and Smart IPTV. Our setup guides show how to install and sign in on each device, and support can suggest the best app for you.
How do I set it up?
Install an IPTV player, choose "Login with Xtream Codes API", and enter the username, password and server URL we send you — or add your M3U link by URL. Full steps are in our tutorials.
What internet speed do I need?
About 25 Mbps for smooth 4K, and 5–10 Mbps for HD. A wired connection or 5 GHz Wi-Fi gives the best result.
Can I watch on more than one device?
Yes, with a multi-device plan — each device signs in with the same details and can watch at the same time.
Billing, cancellations and refunds
Do subscriptions renew automatically?
No. There are no automatic renewals or recurring charges — you renew only when you choose to.
What is your refund policy?
We offer a free trial and a 24-hour money-back guarantee. Because subscriptions are digital and delivered immediately, they are otherwise non-refundable once activated and used. See our Cancellation & Refund Policy.
How do I cancel?
There is nothing to cancel — your plan simply ends at the end of its term unless you renew. If you need help, contact support.
Support
Do I need a VPN?
No, a VPN is not required. Some people use one for privacy; if you do, choose a fast provider so it does not slow your streams.
How do I get help?
Our team is available daily on WhatsApp and by email at support@ibomaxpro.com. We are happy to help with setup, activation or any question.
Last updated: 22 July 2026