Privacy policy

Privacy Policy

This Privacy Policy explains how IBOMAX PRO ("we", "us", "our"), operating from France and running the website ibomaxpro.com, collects, uses, shares and protects your personal information when you visit our site, purchase an IPTV subscription, or contact our support team. By using our website or services, you agree to the practices described here.

At a glance

We collect only what we need to deliver your subscription and support you, we never sell your personal information, and you can ask us to access or delete your data at any time.

Information we collect

Data Examples Why we use it Legal basis Retention
Identity & contact Name or username, email, WhatsApp or phone number Process your order, deliver your details, provide support Contract; consent (WhatsApp/marketing) Your relationship with us, then up to 3 years
Order & subscription Plan, duration, device type, payment confirmation Provide and support the service; invoicing Contract; legal obligation Up to 10 years for invoices/accounting
Technical & usage IP address, device, browser, pages viewed, cookies Security, fraud prevention, analytics, improving the site Legitimate interests; consent (non-essential cookies) Up to 14–26 months
Communications Messages you send us Support and record-keeping Contract; legitimate interests Up to 3 years

Payments are handled by secure third-party payment providers. We receive confirmation of payment but we do not collect or store your full card number or other sensitive payment credentials.

How we use your information

  • To process your order and deliver your activation details
  • To provide installation help and customer support
  • To send service messages and, if you request them, renewal reminders
  • To operate, maintain, secure and improve our website and service
  • To detect and prevent fraud, abuse and security issues
  • To comply with our legal obligations

Legal bases for processing (GDPR)

  • Performance of a contract — to deliver the subscription and support you purchased
  • Consent — for optional communications and non-essential cookies, which you can withdraw at any time
  • Legitimate interests — to secure, operate and improve our service
  • Legal obligation — where the law requires us to keep or disclose information

Who we share your information with

We do not sell, rent or trade your personal information. We share it only with:

  • Shopify — our e-commerce platform, which hosts our store and processes orders
  • Payment providers — to process your payment securely
  • Communication tools (email and WhatsApp) — to deliver your details and support
  • Google Analytics — to understand and improve site performance (aggregated data)
  • Authorities or professional advisers — where we are legally required to do so

International data transfers

We operate from France. Some of our providers may store or process data outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses to protect your information.

Data retention

We keep your information only for as long as needed for the purposes above and to meet our legal, accounting and tax obligations (see the table). When it is no longer needed, we delete or anonymise it.

Your rights

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time

To exercise any right, contact us using the details below. If you are in the EU or UK, you may also complain to your local data-protection authority — in France, the CNIL (cnil.fr). If you are a California resident, you have the right to know what we collect, to request deletion, and to opt out of the "sale" of personal information — and we confirm that we do not sell your personal information.

Cookies

We use cookies and similar technologies to run the site, remember preferences and measure performance. See our Cookie Policy for details and how to manage them.

Data security

We use secure platforms and encrypted connections to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our service is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Third-party links

Our site and guides may link to third-party websites and apps. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with a revised "last updated" date.

Contact us

If you have any questions about this policy, please contact us:

Last updated: 22 July 2026