Privacy Policy

Privacy Policy

This Privacy Policy explains how IBOMAX PRO ("we", "us", "our"), which operates the website ibomaxpro.com, collects, uses, shares and protects your personal information when you visit our site, purchase an IPTV subscription, or contact our support team. By using our website or services, you agree to the practices described here.

Information we collect

Information you provide

  • Name or username
  • Email address
  • WhatsApp or phone number, if you provide it for faster delivery and support
  • Order details, subscription plan and duration
  • Device type, for setup and troubleshooting
  • Messages you send us by email, WhatsApp or contact form

Information collected automatically

  • Device and browser information, IP address and general location
  • Pages visited, links clicked and other usage data
  • Cookies and similar technologies (see our Cookie Policy)

Payment information

Payments are handled by secure third-party payment providers. We receive confirmation of payment, but we do not collect or store your full card number or other sensitive payment credentials.

How we use your information

  • To process your order and deliver your activation details
  • To provide installation help and customer support
  • To send service messages and, if you request them, renewal reminders
  • To operate, maintain and improve our website and service
  • To detect and prevent fraud, abuse and security issues
  • To comply with our legal obligations

Legal bases for processing (GDPR)

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases:

  • Performance of a contract — to deliver the subscription and support you purchased
  • Consent — for optional communications and non-essential cookies, which you can withdraw at any time
  • Legitimate interests — to secure, operate and improve our service
  • Legal obligation — where the law requires us to keep or disclose information

How we share your information

We do not sell, rent or trade your personal information. We share it only with:

  • Our e-commerce platform (Shopify), which hosts our store and processes orders
  • Payment providers, to process your payment securely
  • Communication tools such as email and WhatsApp, to deliver your details and support
  • Analytics providers such as Google Analytics, to understand and improve site performance
  • Authorities or professional advisers, where we are legally required to do so

Cookies and tracking

We use cookies and similar technologies to run the site, remember your preferences and measure performance. You can control these through your browser and as described in our Cookie Policy.

Data retention

We keep your personal information only for as long as needed to provide the service, support you, and meet our legal, accounting and tax obligations. When it is no longer needed, we delete or anonymise it.

International data transfers

We operate from France and use service providers that may store or process data in other countries. Where information is transferred internationally, we take reasonable steps to ensure it is protected in line with this policy and applicable law, including the safeguards required under the GDPR.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time

If you are in the EU or UK you also have the right to lodge a complaint with your local data-protection authority (in France, the CNIL). If you are a California resident, you have the right to know what personal information we collect, to request its deletion, and to opt out of the "sale" of personal information — and we confirm that we do not sell your personal information. To exercise any right, contact us using the details below.

Data security

We use secure platforms and encrypted connections to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our service is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Third-party links

Our site and guides may link to third-party websites and apps. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "last updated" date.

Contact us

If you have any questions about this policy, please contact us:

Last updated: 22 July 2026