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Refund Policy

Refund Policy

This Refund Policy explains how refunds are handled on IBOMAXPro.com. Because IPTV services are delivered digitally and activated immediately, refunds are limited to specific qualifying situations described below.

1. Instant Digital Delivery

All IPTV subscriptions are delivered digitally, and activation details (Xtream Codes, M3U links, or login credentials) are generated immediately after purchase. Once these details are created and sent, the service is considered delivered, and no refunds can be issued.

2. Refund Eligibility Before Activation

A refund may be requested only if your activation details have not yet been generated or delivered. Our support team will verify the activation status before approving the refund.

3. No Refund After Activation

Once activation credentials have been issued, the order cannot be refunded. IPTV credentials are unique per user and cannot be revoked or reused once delivered.

4. Technical or Installation Issues

If you experience difficulty installing an IPTV app or logging in, our team will help you step-by-step. Most issues can be resolved through:

  • App installation guidance
  • Correcting login details
  • Device compatibility instructions
  • Network and Wi-Fi optimization steps

Technical issues that can be solved through support are not considered grounds for a refund.

5. Incorrect Device or App Use

Refunds cannot be issued for issues caused by:

  • Unsupported IPTV applications
  • Outdated device software
  • Slow or unstable internet connection
  • Customer-modified settings that break functionality

6. Duplicate Orders

If you accidentally submit two identical orders and only one is activated, the second order may qualify for a refund. Verification of activation status is required.

7. How to Request a Refund

To request a refund (only if activation has not been delivered), contact our support team:

8. Response Time

Refund requests are usually reviewed within a few hours. Processing time may vary depending on verification of activation status and payment method.