Internet Speed Requirements

For flawless 4K streaming, we recommend a minimum of 25 Mbps. For FHD/HD, 10-15 Mbps is sufficient. Always use a wired Ethernet connection for your main TV for the most stable experience, especially for live sports.

Recommended Network Setup

• Use a 5GHz Wi-Fi band for less interference and higher speed.
• Position your router centrally and avoid physical obstructions.
• For multiple 4K streams, consider upgrading your router or using a mesh system.
• If buffering occurs, restart your router and device as a first step.

For TiviMate / IBO Player / Others:

1. Install your chosen IPTV app from the official store.
2. Open the app and select “Add Playlist” or “Xtream Codes API”.
3. Enter the unique server URL, username, and password we send you instantly after purchase.
4. Save the settings. Your entire channel list will load automatically.
5. Sit back, relax, and enjoy your new world of entertainment.

Troubleshooting – Common Issues

• Login Failed: Double-check your credentials. Ensure no extra spaces.
• Channels Not Loading: Clear the app cache/data and restart the app.
• EPG (Guide) Missing: This auto-updates. Allow 24 hours, or manually refresh in app settings.

How to Fix Freezing or Buffering

Our Anti-Freeze tech makes this rare, but if it happens:

• 1. Check Your Internet Speed. Run a test on speedtest.net.
• 2. Switch Server/Portal. We provide backup servers. Use them.
• 3. Change Video Player. In your app settings, switch from “Native” to “VLC” or “EXO Player”.
• 4. Reduce Stream Quality. Temporarily switch from 4K to FHD if your bandwidth is limited.
• 5. Contact Our 24/7 Support. We’ll diagnose and fix it for you immediately.

Detailed tutorials are sent with your login details.